Peer to Peer Jobs | Peer to Peer Hiring - ReferXtra

Job Details

Commercial Coordinator

Vadodara
Permanent
10 days ago
₹6750

CIVICA

Information Technology

2018-11-15 11:52:10

β‚Ή500000

2-4 Yrs

Vadodara

Job Description

Responsibilities:

1.	Commercial Activities
•	Reviews customer exit dates and initiates renewal process
•	Review commercial information provided and identify trends e.g. services taken, services not used
2.	Perform data analysis
•	Review existing reports to identify trends in data and changes in patterns and behavior
•	Directly manipulate data from Civica Service Desk to identify meaningful correlations
•	Using a variety of data analysis approaches review data and identify trends and patterns
•	Cut data into new and meaningful ways to improve services / identify issues
•	Allocate actions to owners to progress
3.	Execute Works Order
•	Monitor SDP New Business notification 
•	Receive work requests, log on tracker
•	Ensure requests are made in the correct format
•	Assign requests to correct owner
•	Monitor response back and chase if required to ensure SLA is met
•	Receive final submission, ensure details are correct and send final quote to customer
•	Field customer queries and escalations
•	Escalate non- adherence to the process
4.	Pipeline Management
•	Monitor SDP New Business mailbox
•	Receive new business requests, log on tracker
•	Ensure requests are made in the correct format
•	Assign requests to correct owner
•	Monitor response back and chase if required to ensure SLA is met
•	Receive final submission, ensure details are completed
•	Field customer queries and escalations
•	Escalate non- adherence to the process

Skill	Mandatory/
Beneficial	Years 
Experience of working in an IT environment	Mandatory	2
Experience of working in a Commercial / Data  / Reporting Analyst role	Mandatory	2-3
Understanding of data analysis techniques & tools	Mandatory	2-3
Excel knowledge, up to and include macro’s	Mandatory	2-3
Basic knowledge / understanding of IT service / Infrastructure	Beneficial	1-2

Preferred Skills

  • Commercial Activities,Renewal Process,Data Analysis,Service Desk,Correlations,SDP,IT Service

Required Skills

  • Data Analysis Techniques,Excel,Macros

Refer Your Friend

HIreXtra then contact your Friend / colleague/Co Worker

If your Friend Got job Offer

After 90 Days of his Stay, We process your reference reward

HireXtra will contact your Friend

Your Refer Details

First Name is required.

Last Name is required.

Mobile Number is required.

Mobile Number is not valid.

Email is required.

This is not a valid email.

Present Company Name is required.

Year is required.

Month is required.