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Job Details

Order to Cash-Collection Analyst

10 days ago

CDK Global (India) Private Limited

Information Technology Services

2018-08-13 16:54:04


3-7 Yrs


Job Description

The Collection Analysts will be a position responsible for contacting delinquent clients (inbound and outbound); arranging for past due amounts and proactively calling account base.
Proactively contacts client base to encourage payment of delinquent accounts and determine reason for delinquent payment for North America customers
Meet/Exceeds monthly Department A/R Goals
Handle all inbound customer service inquiries, using one call resolution
Actively participate in training
Support in preparation and update of process documentation for collection of Accounts receivable (standard SOP’s)  
Act as SME for collection process and also coach the teams as necessary
Learning our different businesses/products and contracts
Responsible for handling some correspondence from client base
Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
Organize priorities to meet deadlines and meet client expectations
Maintain/Exceed Call Quality Expectations
Update internal systems with notes and status
Required Skills, Experience and Competence:
Bachelor’s Degree in Finance or equivalent 
Min 3-5 years’ experience managing collections in past roles
Excellent Written and Verbal communication Skills
Proficient working knowledge in Microsoft Excel 
Strong Stellar Customer Service Skills
Performs other related duties as assigned
Self-motivated; excellent organizational skills and ability to balance multiple tasks in fast paced environment
Key Requirements:
Open to working in night shifts – 5pm/6pm to 2am/3am

Preferred Skills

  • Analysts,Encourage,Customer Service,Process Documentation,Accounts Receivable,Root Cause Evaluation,Meet Deadlines,Exceed Call Quality,Finance,Microsoft Excel,Learning,Potential,Self-motivated

Required Skills

  • Competence,Managing,Written&Verbal Communication Skills,Customer Service Skills,Organizational Skills,Fast Paced Environment

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