Job Details

The Collection Analysts will be a position responsible for contacting delinquent clients (inbound and outbound); arranging for past due amounts and proactively calling account base.
Responsibilities
Proactively contacts client base to encourage payment of delinquent accounts and determine reason for delinquent payment for North America customers
Meet/Exceeds monthly Department A/R Goals
Handle all inbound customer service inquiries, using one call resolution
Actively participate in training
Support in preparation and update of process documentation for collection of Accounts receivable (standard SOP’s)  
Act as SME for collection process and also coach the teams as necessary
Learning our different businesses/products and contracts
Responsible for handling some correspondence from client base
Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
Organize priorities to meet deadlines and meet client expectations
Maintain/Exceed Call Quality Expectations
Update internal systems with notes and status
Required Skills, Experience and Competence:
Bachelor’s Degree in Finance or equivalent 
Min 3-5 years’ experience managing collections in past roles
Excellent Written and Verbal communication Skills
Proficient working knowledge in Microsoft Excel 
Strong Stellar Customer Service Skills
Performs other related duties as assigned
Self-motivated; excellent organizational skills and ability to balance multiple tasks in fast paced environment
Key Requirements:
Open to working in night shifts – 5pm/6pm to 2am/3am